Shipping & Returns

Shipping Information

Within Kuwait:

  • Delivery fee: Fixed at 2 KWD.

  • Orders confirmed before 7:00 PM (Kuwait time) will be delivered the same day.

  • Orders confirmed after 7:00 PM (Kuwait time)will be delivered the next day.

  • Delivery times may be affected by circumstances beyond our control.

GCC Countries:

  • International shipping is available to GCC countries.

  • Delivery takes 2–3 business days

  • The customer is responsible for all international shipping costs, customs duties, and applicable taxes. These charges will be clearly displayed before checkout.

 Return and Exchange Policy:

  • If the error is from the website (wrong item, defective product, or item not as described):

    • Returns must be requested within 48 hours.

    • The website bears all shipping costs.

  • If the customer wishes to return or exchange a non-defective product:

    • Customers are responsible for the delivery fee

    • The product must be unused and in its original packaging.

    • For hygiene and safety reasons, perfumes that have been opened or used cannot be returned or exchanged, unless defective.

Return Procedure:

  • Contact us at: 66643395.

  • Upon approval, a pickup will be scheduled.

Once the returned item is received and verified, a refund will be processed according to your bank’s policies.

We strive to provide a smooth and easy experience for all returns and exchanges, and our team is here to assist you every step of the way.